Call balance
Minutes
Top up when low
Add-on · Contact sales to enable
Seat outbound, call recording, and follow-up — balance by the minute
Call center lives under Apps and needs sales enablement. Workspace shows minute balance, online seats, today’s calls, and connect rate; review call records, configure seats, and trial dial. Top up when balance is low. Flagship capability; billed by talk minutes after enablement.
Inside sales or sales support that need seat outbound, retained recordings, and calls written with customer follow-up.
Start for freeWorkspace overview
Matches the in-app board: minute balance, online seats, today’s calls and connect rate.
Online seats
Configurable
Seat setup
Today's calls
Trackable
Includes connect rate
Trial dial
Supported
Verify lines after enable
Minute balance and top-up
Balance shown in minutes; top up and review top-up history.
Call records
Session list: who called, how long, whether connected.
Seat setup
Configure seat numbers and outbound parameters; trial dial to verify.
Good fits
Sales outbound follow-up
Dial from the workspace; recording and session stay in call records.
Managers see connect rate
Today’s calls and connect rate — not verbal reports only.
Boundaries
Not live until enabled
Before enablement you see demo data; production outbound needs sales enablement and top-up.
Does not replace follow-up notes
Pair calls with conclusions and next dates on the customer or lead.
Questions before go-live
Sales, marketing, and procurement ask these first. If answers are fuzzy, the team will not actually use it.
Included in every plan?
Call center is separately enabled and billed by talk minutes — Flagship alone does not auto-enable it.
Inbound only?
No. The workspace is seat outbound, recording, and follow-up.
Trial without enablement?
Before enablement you can see demo data and trial-dial guidance; production outbound needs enablement.